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General Terms

Art. 1. Object and content

The company “Renthouse di Marina De Cristofaro” (hereinafter referred to as “supplier”) has as its object the brokerage for the rental of houses or apartments for holidays, that is housing units composed of one or more furnished rooms, equipped with toilet and kitchen, managed in an entrepreneurial way for tourists rental during one or more seasons, with contracts valid for no more than three consecutive months.

The following general terms, the descriptions of the structures contained in the website  (hereinafter referred to as the “website”) and the booking confirmation of the services requested by the customer are an integral part of the booking.

In signing a booking confirmation for the rent of a holiday house, the customer accepts the general conditions both for himself and for the persons for whom he requests the services.


Art. 2. Legislative sources

The activity of renting holiday houses is governed by regional regulations, in Abruzzo by the L.R. April 28, 1995, n. 75, in particular at Articles 30-32 and later, published in the B.U.R. Abruzzo of May 23, 1995, n. 12.

Art. 3. Validity of the price list

The prices shown on the website are valid for the current year, unless otherwise specified.

Rates may vary during the course of the year, both decreasing and increasing, in cases of offers or holidays, in any case the final price is the one established in the booking confirmation.

After the booking confirmation sent by the supplier to the customer, no price changes will be made.

Art. 4. Booking steps

  1. The customer chooses the holiday house or villa or apartment on the website and sends a request for availability and quote to the supplier, by the website or email.
  2. The supplier receives the request for information from the customer and, as soon as possible, informs him about the availability or not for the concerned period.
  3. In case the holiday house is available, the supplier sends to the customer the estimate which will be valid for 3 days, otherwise the customer is informed that the booking request cannot be accepted. At the same time the supplier can offer the client alternative dates or accommodations that the customer can accept or not.
  4. To confirm a quote, the customer must send a written confirmation by e-mail to the supplier within the aforementioned period of 3 days, attaching the copy of the wire transfer for the down payment. Anything received within this deadline, the quote is automatically canceled.
  5. The booking is considered completed only upon receipt of the down payment by the customer.
  6. According to the Art. 32, paragraph 2, Tourism Code, in the case of contracts concluded at a distance or outside business office (as defined respectively by articles 50 and 45 of Legislative Decree 206/2005), the supplier reserves the right to communicate in writing to the customer the exclusion of the right of withdrawal provided for in articles 64 and subsequent articles of Legislative Decree 206/2005.

Art. 5. Payments

  1. Upon confirmation of the quote, the customer must pay the supplier a 30% down payment on the total amount of the reservation.
  2. Within 20 days before the date of arrival at the holiday house, the customer is required to pay the balance to the supplier, by wire transfer, sending the copy by e-mail. Without the payment of the balance within this deadline, the reservation is canceled and the customer is not entitled to use the booked services.
  3. Upon arrival at the booked accommodation on the scheduled day, the client have to pay the security deposit to the person in charge on the spot.

Art. 6. Security deposit

The security deposit is intended to convey to the guest the correct sense of responsibility for the duration of his entire stay, so that he takes care of the rented premises.

The amount of the security deposit can change for the different holiday houses, also in relation to the length of the stay, and it is indicated both in the booking confirmation and on the website, on the description page of the house.

Where there are no specific methods and times for payment of the deposit, the rule of payment on arrival is applied, at the time of check-in and delivery of keys, and deposit return on departure after ascertaining that no damage has been caused to the accommodation.

Since this is a cautionary amount to be returned, payment in cash is preferred.

If at check-out (customer’s departure from the hotel) damages are found for a value higher than the amount of the paid deposit, the customer is required to pay the difference on the spot.

Art. 7. Booking change or cancellation by the supplier

  1. The supplier reserves the right to unilaterally change these general conditions, other than the price (eg payment deadlines, withdrawal penalties, etc.). The communication is made in a clear and precise way to the customer via email.
  2. If for unexpected reasons the supplier is unable to provide the service requested by the customer after his confirmation and payment, but before the scheduled day of arrival in the booked house, he can propose an alternative solution that the customer can accept or not. In case of non-acceptance, the customer is entitled to a refund of what has been paid so far without any additional penalty for the supplier.
  3. The supplier can cancel a reservation if the customer has not respected the payment terms provided for in Art. 5 points 1-2 about down payment and balance.

Art. 8. Customer withdrawal

  1. To the customer who wants to cancel a booking for any reason, the following penalties are applied, calculated as a percentage of the total amount of the reservation:
  • cancellation within 21 days before the beginning of the stay: 30% penalty, therefore the deposit paid upon confirmation is not returned;
  • cancellation after payment of the balance, then from 20 to 8 days before the beginning of the stay: 50% penalty;
  • cancellation within 7 days before the beginning of the stay: 80% penalty;
  • no-show at check-in on the scheduled day of the beginning of the stay: 100% penalty, the customer is not entitled to any refund.
  1. In the event of unavoidable and extraordinary circumstances occurring at the place of destination (such as earthquakes, tsunamis, floods, etc.) and which have a substantial impact on the execution of the service or on transport to the destination, the customer has the right to cancel the reservation, before the beginning day of the stay, without paying any withdrawal fees and full reimbursement of the amount paid, or he can choose an alternative solution in a different area or other dates in agreement with the supplier, but is not entitled to additional compensation.
  2. In the event of unavoidable and extraordinary circumstances, the supplier may withdraw from the contract at any time, as long as before the day of arrival of the client at the accommodation, and offer him full reimbursement of what has been paid so far, but he is not required to pay an additional compensation, provided the customer is notified with adequate advance notice.

The supplier can enforce the clause relating to the online purchase, according to which the right of withdrawal is excluded, as it falls within the typology of “distance contracts” pursuant to art. 45 paragraph 1 letter g) and art. 47 paragraph 1 letter. g) of the Consumer Code, which governs and lists the cases of exclusion.

Art. 9. Complaints

  1. The customer, in observance of the obligations of correctness and good faith referred to in articles 1175 and 1375 of the Civil Code, has to promptly inform the supplier in the event of conformity defects detected during the stay in the booked facility.
  2. If one of the tourist services differs from what was agreed upon, the supplier will remedy it where possible directly or through a person in charge, unless this proves impossible or is excessively burdensome, taking into account the extent of the lack of conformity and the value of the tourist services involved by the defect. If the problem cannot be solved, the customer is entitled to a price reduction, by mutual agreement of the Parties.
  3. Without prejudice to the above exceptions, if the supplier or his representative does not remedy the lack of conformity within the agreed period, the customer can remedy the defect personally and request reimbursement of expenses incurred directly from the supplier, subject to prior notice and mutual agreement of the Parties.

Art. 10. Replacement

  1. The customer, upon prior notice to be given to the supplier no later than 7 days before the start of the service, may transfer his booking to another person who meets all the conditions for the use of the service.
  2. The transferor and the transferee of the tourist service are jointly and severally liable for the payment of the balance and the security deposit, in addition to any administrative and file management fees, resulting from this replacement, which the supplier will want to apply by giving prior notice via email.

Art. 11. Liability regime

The supplier represents only an intermediary between the owner of the accommodation and the customer, for which he is solely responsible for the obligations arising from his status as an intermediary and for the execution of the mandate conferred on him by the client, as specifically set forth in Art. 50 of the Tourism Code.

The supplier is exempt from any responsibility towards the customer for minor discrepancies that can be found upon arrival at the facility, with respect to what is described on the website.

Art. 12 Duty of care

The supplier is obliged to provide adequate assistance to the customer in difficulty, in particular by providing any information regarding health services, local authorities, public services, etc.

The supplier can demand the payment of a reasonable cost for such assistance if the problem is caused by the customer, within the limits of the costs actually incurred.


Art. 13 Applicable Law and Competent Court

These conditions are governed by Italian law. For any dispute that may arise in relation to the validity, effectiveness, interpretation and execution of these Conditions, the Court of Teramo will have exclusive jurisdiction.